DraftKings Users Hacked, Money In Account “Cashed Out”

Justin White was on vacation in New York on Sunday night when his wife Lisa noticed something was happening with the couple’s bank account. On the bank’s app, she saw five consecutive withdrawals of $500.

White, a 40-year-old from Tennessee, was flabbergasted. It was coming from “DRAFTKINGS INC. BOSTON, MA.”

“It was withdrawing it from my bank card that I used for my deposits,” White said.

white panicked.

He went to his DraftKings account. He tried his login three times. It locked him out. He requested a new password. DraftKings said it sent him a text to the number on file.

And that’s when he realized he was definitely hacked. They changed his phone number so that he couldn’t get back in.

He searched for a customer service number for DraftKings.

He couldn’t find one. There was a link to click for a live chat. It said it took him to another page that wasn’t a live chat. He was asked to fill out a form that promised to get back to him.

He went to DK_Assist on Twitter, a customer service page and saw this message. At least one of the replies appeared to be from a hacker, telling people how to do it and exclaiming “free money!”

“Not only could I not get to anyone, but you have the hackers gloating,” White said.

When White went to his email to see if he could see evidence of the withdrawal; his email he gave to DraftKings was filled with spam.

“They had 500 to 600 emails in there to disguise their withdrawals,” White said.

For its part, DraftKings’ response came on that DK_Assist handle.

“We are aware of reports of customers having issues with their accounts, and we are investigating,” the Tweet read. “If any customers are having issues with their accounts, please contact Customer Experience Team at support@draftkings.com.”

Rocky Anderson, a 35-year-old commercial real estate lender from Kansas, was watching his beloved Chiefs on Sunday Night Football when he saw the email come in: $437 was being withdrawn from his DraftKings account.

He was mortified when he saw that a hacker tried to get a check cut to an apartment in Houston, but the check was in Anderson’s name. Anderson took to Twitter and sent details of the transaction to the Houston Police.

“I’ve been to Houston twice in my life, and the third time might be to meet this guy,” Anderson said half-jokingly.

On Sunday night, Alvin Byers, a 31-year-old bank consultant in Colorado, was informed that he had made a $5 deposit in his DraftKings account. A minute later, he said he received an email wiping out his entire account.

Byers went to his account and entered his email and password and two-factor authentication.

“They said they sent a code to a number ending in 8687, which is not my number,” Byers said. “So while my password wasn’t changed, my phone number was.”

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Byers was able to send an e-mail to DraftKings, and the company acknowledged his account had been frozen.

White, Anderson and Byers say that the episode will force them to give their business to someone else.

“I feel like I’m the exact person that targets DraftKings,” Anderson said. “I do every boost and long shot parlay hoping to make a little money on the weekends. As soon as this is over, I’m withdrawing everything.”

For White, it’s also about principle.

“I just can’t do business with a company that doesn’t have a clear customer service hotline,” White said. “I didn’t think it was possible with a company that size.”

Shea Curran, a 35-year-old from Denver, was watching the Chiefs game on Sunday, when he received an email that there was a request to withdraw the $4,500 in his account.

His password somehow wasn’t changed, so he was able to log in and stop the withdrawal.

“But then I thought that I should probably change my password and that’s when I noticed that the two-factor authentication went to a phone number that wasn’t mine,” he said.

Curran said that recent events have suddenly made him more skeptical than digital accounts.

“When you think about funds you have in an account you trust and then something like FTX happens, it changes you a bit,” Curran said.

A DraftKings representative acknowledged the situation on Monday morning but could not immediately comment.

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